Amez Prime – Return and Refund Policy

Effective Date: 07/16/2025

This Return and Refund Policy outlines the conditions under which Amez Prime provides refunds or permits cancellations for services or investment-related payments. By engaging with Amez Prime, you accept these terms as binding.

1. Scope

1.1 Applicability: This policy applies only to administrative fees, consultancy service charges, and optional value-added services. Real estate investment capital contributions are governed by separate investment agreements and are generally non-refundable.

1.2 Binding Nature: Investments once confirmed are legally binding and subject to the investment term and related contractual obligations.

2. Cancellation

2.1 Service Cancellations: Clients may request to cancel services within 14 days of purchase, provided the services have not commenced.

2.2 Investment Cancellations: Investments cannot be canceled once funds are committed unless stated otherwise in the signed agreement.

2.3 Project Withdrawal: Withdrawal from specific property projects may result in forfeiture of fees or deductions based on the project’s status.

3. Refund Eligibility

3.1 Eligible Services: Fees paid for unused consulting services may be refunded upon written request.

3.2 Non-Refundable Items: Fees related to legal processing, government charges, third-party evaluations, and documentation are non-refundable.

3.3 Discretionary Refunds: Refunds outside the standard scope may be granted at Amez Prime’s sole discretion on a case-by-case basis.

4. Processing Refunds

4.1 Method: Refunds are processed via the original payment method used unless otherwise agreed.

4.2 Timeframe: Approved refunds are issued within 30 business days from the date of confirmation.

4.3 Notification: Clients will be informed by email once the refund has been initiated.

5. Investment Disputes

5.1 Dispute Handling: Any dispute related to investment return or project progress should be directed to the Amez Prime dispute resolution team.

5.2 Mediation First: We prioritize resolving disputes via mediation before involving legal proceedings.

5.3 Legal Rights: Nothing in this policy restricts your rights under applicable consumer protection or contract law.

6. Policy Amendments

6.1 Updates: This policy may be revised periodically. Updated versions will be posted on our website.

6.2 Effective Scope: Policy changes apply only to future transactions and do not affect already processed refunds.

7. Contact Us

For return and refund inquiries:

Email: info@amezcloud.com

Phone: +94 (77) 759 9590

Address:Kandy, Sri Lanka
288A Katugastota Road, Kandy 20000